keen-raven

Introduction

keen-raven ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Your name, title, and any identification information you provide.
Contact Data: Your email address and postal address.
Financial Data: Information from bank statements you provide for our fee analysis services. We do not store banking credentials or login details.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website and services.
Communications Data: Records of correspondence between you and our team.

How We Collect Your Data

We collect personal data through the following methods:

Direct interactions when you complete forms on our website or correspond with us
Automated technologies or interactions, including cookies and similar tracking technologies
Documents you provide for our consulting services

How We Use Your Information

We use your personal data for the following purposes:

To provide our consulting and fee analysis services
To respond to your enquiries and communicate with you
To send you information about our services where you have consented to receive such communications
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Consent: Where you have given clear consent for us to process your data for a specific purpose
Legitimate Interests: Processing necessary for our legitimate interests, provided these do not override your fundamental rights
Legal Obligation: Processing necessary to comply with a legal obligation

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

For consulting clients, we typically retain records for six years following the completion of services, in line with professional best practice and regulatory requirements.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls limiting data access to authorised personnel
Staff training on data protection

Your Rights

Under data protection legislation, you have the following rights:

Access: The right to request copies of your personal data
Rectification: The right to request correction of inaccurate personal data
Erasure: The right to request deletion of your personal data in certain circumstances
Restriction: The right to request restriction of processing in certain circumstances
Portability: The right to request transfer of your data to another organisation
Objection: The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except where necessary to provide our services or as required by law.

International Transfers

Your personal data may be transferred to, and maintained on, computers located outside of your jurisdiction. We ensure appropriate safeguards are in place for any such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

keen-raven
47 Clerkenwell Road
London EC1M 5RS
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.